Analysis/ category

1

Number of Complaints pending at beginning of the year

37

06

2

Number of complaints received during the year

6439

5609

3

Number of complaints disposed during the year

5846

5578

3.1

Of which, no of complaint rejected by the bank

602

0

4

No of complaints pending at the end of the year

28

37

5

Number of Maintainable complaints received by the bank from office of Ombudsman

1332

1473

5.1

Of 5, number of complaints resolved in favour of the bank by office of Ombudsman

552

502

5.2

Of 5,number of complaints resolved through conciliation/mediation/advisories issued by office of Ombudsman

780

970

5.3

Of 5 , number of complaints resolved after passing of Awards by office on Ombudsman against the bank

0

1

6

Number of Awards unimplemented within the stipulated time(other than those appealed)

0

0

Note: Maintainable complaints refer to complaints on the grounds specifically mentioned in integrated Ombudsman scheme,2021 ( previously Banking Ombudsman Scheme,2006) and covered within the ambit of the scheme

1

2

3

4

5

6

ATM/Debit card

9

1108

-4

5

0

Internet/Mobile/Electronic Banking

13

1766

-23

4

0

Account Opening/difficulty in operations

6

2235

104

6

0

Loans and Advances

8

757

34

3

0

Pension and facilities for senior citizens

0

76

17

2

0

Others

1

497

270

8

0

Total

37

6439

13

28

0

ATM/Debit card

2

1154

68

9

0

Internet/Mobile/Electronic Banking

3

2300

53

13

0

Account Opening/difficulty in operations

0

1094

85

6

0

Loans and Advances

0

564

83

8

0

Pension and facilities for senior citizens

0

65

282

0

0

Others

1

432

243

1

0

Total

6

5609

73

37

0