Whatsapp Banking

Bank has introduced “WhatsApp Banking” services as an additional service delivery channel towards convenience for the customers. The services can also be availed by Bank’s non-customers. Send “Hi” to 70660 36640 to interact. With WhatsApp Banking, Bank can power its customer services delivery with real-time Account Balance enquiry, Mini-Statement, Cheque book request, enquiry of cheque status, locate Bank’s ATMs and Branches, Opt-In, Opt-Out, Contact us information etc. The salient features of the facility is explained as under

1. Salient Features :

1. Banking services anytime anywhere 24X7
2. Free of cost service to the customer
3. Secured service with end to end encryption
4. Customer can receive alerts, messages, notifications, offers, updates directly from Bank
5. Easy Opt-in/Opt-out mechanism
6. Support to Rich Media Contents like image, pdf, video, gif, emojis, stickers etc.

2. Services Offered: :

As of now, following services are offered through WhatsApp Banking solution to the customers.

1. Know your Account Balance
2. Know Customer ID
3. Get Mini Statement
4. Get information about nearby Bank’s ATM or branch
5. Cheque Book Request
6. Cheque Book Status
7. Opt-In / Opt-Out
8. Contact Us

Non- customers can avail following services: -

1. Open Account with Bank of Maharashtra

2. Get information about nearby Bank’s ATM or branch

Steps to Follow:

1. To activate the banking facility on WhatsApp, customers need to save Bank of Maharashtra WhatsApp Number 70660 36640 in their phone’s contact list.
2. Customer to send message e.g. “Hi” to interact with the Bank’s WhatsApp solution.
3. Customer relationship with the Bank based on his/her request from his/her registered/ mobile number is identified and terms & conditions will be flashed towards authorization to avail offered services.
4. Customer shall confirm to terms and conditions for WhatsApp Banking as acceptance.
5. A message with Service Options Menu will appear as a response message and customers can start performing Banking operations instantly using the menu with suitable options.

Click here for Video Tutorial (WhatsApp Banking | Smart Banking with Bank of Maharashtra)

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