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Complaints/ Grievances - Redressal System
Redressal of Complaints/Grievances :
To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank covering branches, Zonal offices and Head Office, on 15th of every month (If 15th is Holiday, then on preceeding working day).
- In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal.
- If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal heads concerned.
- If the complainant still feels unsatisfied with the responses received, he/she can address the complaint to the Bank’s Principal Nodal Officer at Head Office designated to deal with customers’ complaints / grievances giving full details of the case.
After exhausting all the above machinery / channels, if the customer is not satisfied, he/she may write to Chairman & Managing Director of the Bank. In any case, if the complaint remains unresolved for more than a month OR if he/she is not satisfied with the reply given by the Bank, Complainant is free to take recourse to the following:
- The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
- Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.
- The District Consumer Forum under Consumer Protection Act, 1985.
- Nodal Officers for Public Grievances at Zones
- Nodal Officers for Public Grievances at Head Office
- Nodal officers for DRT
- Click here to fill Online Complaint Form
- Click here to download Complaint Form for ATM related transactions
- Investor Grievances Escalation Matrix
- Online Dispute Redressal [ODR] for Digital Channel
FAQ (Frequently Asked Questions) for Lodgement of Complaints
1. Where can I lodge my complaint/Query/Service request?
Complaint can be lodged via Bank’s website, in Branch with written application, e-mail, Social Media, Whatsup banking, Call Centre and written application to Bank of Maharashtra head office Shivajinagar pune.
2. How can I lodge complaint through bank’s website?
Visit the official website of bank https://bankofmaharashtra.in, then click on option “RAISE A COMPLAINT” option under what are you looking for?
One pager user friendly complaint lodgement page will open, then fill or select from dropdown all the information like complainant’s name, A/c number, mobile number, e-mail id, branch, grievance type, catogory, remarks, transaction date and amount & upload document (if applicable) and then type captcha then click on submit button for final submission of complaint form. Thereafter one unique Grievance ID will be generated. Please note down the grievance id for tracking purpose or future reference.
3. How can I track my grievance status?
You can track your existing grievance through following option in website:
Go to, Contact us> Complaints Grievances> click here to fill online complaint form> Manage Existing Grievance > Proceed. Then enter your unique Grievance ID and captcha, then click on search button.
You will get whole details of complaint and status of complaint here.
4. What should I do when my complaint is closed without proper redressal or I am not satisfied from Bank’s reply.
After the closure of complaint you will receive an e-mail with closure remarks and SMS on registered mobile number with feedback link, you can give your feedback and option is also available for re-opening of the complaint one time within 30 days.
5. Whom to contact regarding query of my complaint or any other information.
You can contact your branch, or write to mail id hocomplaints@mahabank.co.in or contact on 020-25614517/515/518/530
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