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Policies
- Fair Practices Code for Self-Regulation of Credit Card Business
- Code of Conduct for Direct Selling Agents
- Promotion Policy 2022
- Co-Lending by Banks and NBFCs
- Unclaimed Deposits & Inoperative Account Policy
- Depositor Education and Awareness Fund Policy
- Compensation Policy
- Grievance Redressal Policy
- Collection of Cheques/Instruments Policy
- Customer Rights Policy
- Deposit Policy 2021
- KYC / AML / CFT Policy
- Policy and operational procedure for settlement of claims in respect of deposit accounts / contents of SDV lockers / Safe Custody Articles of deceased and missing persons
- Transfer Policy
- Officers' Conduct Regulations Policy
- Officers' Discipline & Appeal Regulations Policy
- Social Media Policy
- Policy for Appointment of SCA/SBA
- Door Step Banking
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