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- Customer service Policy 2024-25
- Employee Grievance Redressal Mechanism for employees
- Standard Operating Procedure for Return of Documents to Borrowers Mortgagor Legal Heirs
- Prevention of Sexual Harassment of Women at Workplace
- Equal opportunity policy for person with disabilities (PWD)
- Policy on Government Business
- Fair Practices Code for Self-Regulation of Credit Card Business
- Fair Practices code for Micro finance Loans
- Code of Conduct for Direct Selling Agents
- Promotion Policy 2022
- Co-Lending by Banks and NBFCs
- Depositor Education and Awareness Fund Policy
- Collection of Cheques/Instruments Policy
- Deposit Policy 2024-25
- KYC / AML / CFT Policy
- KYC guidelines / Periodic Updation guidelines for establishing new relationship or periodic updation of KYC (Re-KYC)
- Policy and operational procedure for settlement of claims in respect of deposit accounts / contents of SDV lockers / Safe Custody Articles of deceased and missing persons
- Transfer Policy
- Officers' Conduct Regulations Policy
- Officers' Discipline & Appeal Regulations Policy
- Officers' Service Regulation
- Social Media Policy
- Policy for Appointment of SCA/SBA
- Door Step Banking
- Credit Card Policy 2023-24
- Locker Policy 2023-24
- Digital Banking Policy 2024
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