विशेष ऋण प्रस्ताव सीमित अवधि के लिए
बचत खाता खोलने का ऑनलाईन आवेदन
बैंक द्वारा जारी
बैंक गारंटियों की ई-पुष्टि
शिकायत निवारण पद्धति

शिकायतों का निवारण

To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank covering branches, Zonal offices and Head Office, on 15th of every month ( next day, if 15th is a holiday or half day).

  1. In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal.

  2. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal heads concerned.

  3. If the complainant still feels unsatisfied with the responses received, he/she can address the complaint to the Bank’s Principal Nodal Officer at Head Office designated to deal with customers’ complaints / grievances giving full details of the case.

After exhausting all the above machinery / channels, if the customer is not satisfied, he/she may write to Chairman & Managing Director of the Bank. In any case, if the complaint remains unresolved for more than a month OR if he/she is not satisfied with the reply given by the Bank, Complainant is free to take recourse to the following:

  1. Chief Customer Service Officer (Internal Ombudsman) of the bank.
  2. The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
  3. Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  4. The District Consumer Forum under Consumer Protection Act, 1985.

 

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User Manual - UPI
क्या आपका खाता "अपने ग्राहक को जाने" ( केवायसी ) अनुपालन युक्त है?
Locate Branch/ATM
बैंक के इरादतन चूककर्ता
Complaints / Grievances / Suggestions
विशेष शाखा की सूची
दर्शक
Counter
महत्‍वपूर्ण : बैंक ऑफ महाराष्‍ट्र फोन कॉल/ई मेल/एसएमएस के माध्‍यम से किसी भी उद्देश्‍य के लिए बैंक खाते के ब्‍यौरों की मांग कभी नहीं करता।

बैंक अपने सभी ग्राहकों से अपील करता है कि ऐसे फोन कॉल/ ई मेल/एसएमएस का उत्‍तर न दें और किसी भी उद्देश्‍य से किसी से भी अपने बैंक खाते के ब्‍यौरे साझा न करे। किसी से न भी अपने डेबिट/क्रेडिट कार्ड का सीवीवी/प्रिंट साझा न करे।